Ryan Bealey
IT Professional
Profile
Results-driven IT professional with 10+ years in technical support, systems administration, and customer success. Proven track record of managing complex infrastructure, debugging multi-tenant systems, and implementing DevOps methodologies. Strong background in Apple ecosystem hardware support and cross-functional collaboration.
Skills
Systems & DevOps
- Linux Server Administration
- DevOps Methodologies
- Multi-tenant Server Management
- cPanel and WHM Administration
Hardware & Platforms
- MacBook and Apple Hardware Support
- iOS, iPadOS, watchOS, macOS
- AV Support
Operations & Asset Mgmt
- Technical Documentation and Knowledge Management
- Disaster Recovery and Response
- On-site and Remote Technical Support
Infrastructure & Storage
- Block Storage and Object Storage
- Google Workspace and Microsoft 365 Administration
Collaboration & Process
- Cross-functional Collaboration
- Slack and Slack Workflows
- Zoom and Webex
Employment History
Founder
SERVERIZZ®
Dec 2014 — Present • Austin
- Founded and operated a local web hosting company, providing comprehensive hosting solutions and white-glove technical support to small businesses.
- Engineered and managed multi-tenant server environments, demonstrating strong expertise in DevOps and systems administration.
- Deployed and managed cPanel & WHM environments for over ten years, optimizing server operations and client management.
- Provided expert technical support for server software including PHP, Apache, Linux, and MySQL, ensuring high availability and performance.
- Implemented Block Storage and Object Storage solutions to enhance data efficiency and significantly reduce operational overhead.
- Oversaw all aspects of business operations, including client relations, service delivery, technical infrastructure, and asset management.
Founder
Impeccabyte
Sep 2025 — Present • Austin
- Led UI/UX design and API integration for core financial partners including Unit.co (banking) and CheckHQ (payroll), creating a unified interface that reduced user administrative time by over 40%.
- Architected and developed a full-stack multi-tenant web application integrating high-level financial APIs into a single, jargon-free platform for small and mid-size businesses.
- Developed Penny, an AI merchant services specialist using LLM-based parsing to analyze processing statements and identify overcharging in real-time, enabling cost optimization for clients.
- Designed and implemented an AI-powered Compliance Engine that maps federal and state deadlines to entity types, achieving a 0% missed-deadline rate for active platform users.
- Maintained 99.9% uptime for critical business functions including payroll and payment processing, ensuring high availability and reliability.
- Managed partner relations to align API roadmaps and assisted in regional sales to gather user feedback for iterative design improvements.
Sr. Technical Sales Representative
Apple
Mar 2022 — Present • Austin
- Provided advanced technical support for complex software and hardware issues across macOS, iOS, iPadOS, and watchOS platforms.
- Collaborated with internal teams to escalate complex technical issues and contribute to continuous improvement of support processes.
Technical Product Advisor
Apple
Mar 2021 — Mar 2022 • Austin
- Delivered expert technical support and product knowledge in high-traffic retail environment (Apple Domain NORTHSIDE).
AppleCare Knowledge Management Coordinator
Apple
Sep 2020 — Mar 2021 • Austin
- Authored comprehensive technical documentation for internal projects, ensuring clarity and accessibility of critical information.
- Provided extensive knowledge management support to AppleCare employees on a global scale, streamlining information dissemination processes.
AppleCare Technical Support Advisor
Apple
Jul 2018 — Sep 2020 • Austin
- Provided technical support troubleshooting software and hardware issues across iOS, iPadOS, watchOS, and macOS operating systems.
- Diagnosed and recommended hardware service solutions, ensuring optimal device performance in high-volume environment.
Education
B.A. in Digital Media
University of Central Florida
Web Development Specialization
Aug 2016 — Dec 2019 • Orlando